FORMING THE MECHANISM OF QUALITY MANAGEMENT AT THE TRADE ENTERPRISES

Abstract

On the basis of a systematic approach, an improvement of the methodological approach for quality management at trading enterprises as a basis for the formation of a holistic system and its subsystems is proposed. A system of basic factors on the quality of food products was also investigated and formed. That made it possible to identify the main patterns of quality management. Generalized system-wide principles of quality management are generalized: purposefulness, divisibility, hierarchy, complexity, interconnectedness, isolation of common functions, systemicity, continuity, simplicity. The specific principles of quality management at trade enterprises are generalized: the unity of quantity and quality, the continuity and complexity of quality control, the interconnectedness of goals and resources, economic incentives, the interconnection of short-term problems with a long-term development strategy, and quality efficiency. Recently, the following additional principles of food quality management are gaining importance: combining the interests of the producer and the consumer in improving the quality of products, minimizing the cost of the product life cycle, matching product quality to the level of material and technical support for production, self-organization of the quality management system. In the work, an organizational and economic mechanism for product quality management at a trading enterprise based on the proposed principles has been developed. Based on the elements of the general quality management methodology considered, it is recommended to use the following management methods: economic, administrative and legal, socio-psychological. At the same time, the following main stages were identified for creating a product quality management system, defining goals and objectives of quality management, identifying management functions and main business processes, building a model of a quality management system.The proposed methodology is presented in the form of a model of interconnected basic elements of the system. It shows that the quality management mechanism is built in accordance with the generalized target management strategy and represents a combination of economic, administrative, legal incentives, with the help of which issues that are related to ensuring the necessary level of quality, influence on the identification of the business process, factors and traditional quality management facilities, achieving high competitiveness of products.