Financial Inclusion in post COVID scenario: A case study of Pakistan

Abstract

The world is shifting from conventional, time-consuming ways of transaction to the world of mobile phones where they can make all their transactions with easy access, cost-effective, and sustainable ways. In Pakistan after 2008 state banks regularized branchless banking. The purpose of this study is to analyze the trend of mobile money in the last six years’ time period. The research uses quarterly data from 2015-2020 related to factors impacting mobile financial inclusion in Pakistan like mobile wallet transactions, over the counter transactions, total transaction value and volume, average daily transactions, mobile money accounts and usage segmented by gender, active accounts, agent data, and deposit amounts. We have analyzed that the trend of mobile money has increased in the last six years’ time period. The volume of mobile money in different provinces of Pakistan and Pakistan as a whole is increased. On the other hand, both males and females have an active role in financial inclusion. Though the ratio of the female is relatively low as compared to the men but overall, both have a significant role towards mobile money.