Abstract
The global mental health crisis is compounded by barriers such as cost, accessibility, and stigma, leaving millions without adequate support. FASSLING (fassling.ai), an innovative artificial intelligence (AI)-powered platform, addresses these challenges by providing free, 24/7 multilingual emotional and coaching support through text and audio interactions. Grounded in inclusivity and compassion, FASSLING bridges gaps in traditional mental health systems by offering immediate, non-clinical support while complementing professional services. This paper explores FASSLING's design and implementation, emphasizing its user-centered features, including cultural adaptability, trauma-informed care principles, and active listening techniques. The platform not only empowers users to navigate emotional challenges but also fosters resilience and empathy, creating a ripple effect of societal compassion. Ethical considerations, such as ensuring user privacy and managing the limitations of AI, are central to FASSLINGs mission. By integrating advanced AI technologies with psychological best practices, FASSLING sets a new standard for accessible and inclusive mental health support, positioning itself as a transformative tool for global well-being. This case study highlights FASSLING's potential to redefine emotional support systems and drive positive change in mental health care worldwide.
Published Version
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