Abstract
Internet’s online information services can deliver high-quality services to the public while eliminating social alienation and virus transmission. From 2013 until the fourth quarter of 2020, China has had the highest number of Internet users in the world. Public access to information in the health care business in China is mostly through the Internet. In the healthcare business, high-quality information services are the fundamental obstacle because of their importance and effect on human lives. This article uses Chinese hospitals as a case study, covering assessment system development and empirical research. A total of 217 questionnaires were issued, 212 of which were valid, and the effective rate was 97.6 percent. The outcomes of the research show that the extensive epidemiological information services of the hospital website during an epidemic outbreak have a significant influence on the public’s use of the hospital website. Secondly, high-quality epidemic-related information services are critical to enhancing website information services during outbreaks. Finally, in the epidemic, the high-quality service of the hospital’s website has a greater impact on the worth of information in comparison to the content of information service.
Highlights
As per the China Internet Network Information Center (CNNIC 2019), there were 1.701 billion Chinese Internet users as of June 2019
A worldwide pandemic has been triggered by the coronavirus (COVID-19), which has spread to other nations, including mainland China [3]. is virus can be prevented by avoiding contact with the virus
Based on the empirical research data and analysis in this article, we calculate the functional quality of the information services of epidemic-related websites on April 27, 2020. e final score was 44.21, which was 1.9 times the original score of 23.29 on February 3, 2020. is reflects the improvement of the function of information services
Summary
As per the China Internet Network Information Center (CNNIC 2019), there were 1.701 billion Chinese Internet users as of June 2019. Coronavirus disease (COVID-19) is a global public health emergency, as of January 30, 2020, according to the World Health Organization [2]. Is virus can be prevented by avoiding contact with the virus It may be prevented most effectively by avoiding active or passive exposure to the viral environment, according to China, the US Centers for Disease Control and Prevention, and the World Health Organization [4]. All of these methods have had a positive impact on preventing epidemics. E Chinese hospital’s Internet website was used by many locals during the outbreak of the coronavirus (COVID-19) to get health and information services. Aside from the lack of study, it is unclear which elements would impact the quality of public information services on hospital websites during the pandemic
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