Factors Affecting Mobile Applications of Remote Security Cameras at Home and Office: An Empirical Investigation in Southern California

Abstract

This paper aims to assess and evaluate the factors affecting mobile applications used to access and control security cameras at home and office. Survey data from 397 mobile applications users from Orange County and San Bernardino County in Southern California, USA were collected to test the proposed research model and hypotheses through structural equation modeling. This study finds that system quality, Information quality and service quality of mobile applications have positive effects on the perceived usefulness and perceived ease of use of these applications, and in their turn, they have a positive effect on actual use of mobile applications which leads to net benefit represented in increased control of users’ security, increased convenience and flexibility when remotely accessing their security cameras at both home and office. The use of mobile application to access and control security cameras is growing rapidly in homes and offices; however the benefits of using such mobile applications and factors affecting their use are still unclear in the research literature. There is a lack of researches in this area which makes this study among the first to attempts to fill this gap by empirically investigating the factors affecting the use of mobile applications of home and office security cameras as well as the benefits associated with these mobile applications.