Abstract
When thinking about experience design, our attention often goes to individual categories of people, such as customers, patients, users, employees, and the like. However, people do not exist outside of systems. Therefore, when considering designs, we need to consider the entire experience ecosystem and how elements of those system intersect and align. We examine this principle through the lens of medical records and EHR systems. By approaching design through a systems perspective, we can create better solutions that fit the broader needs of system stakeholders. We conclude with recommendations for how to better execute a systems design approach to foster better integrative experiences.
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