Evaluating the Quality of Medical Services Using Intuitionistic Hesitant Fuzzy Aczel–Alsina Aggregation Information

Abstract

In modern civilization, individuals are increasingly concerned with evaluating the quality of medical services. Evaluation of the quality of medical services enables medical care providers to monitor and improve their service quality. The evaluation of medical service quality is efficiently addressed by the novel concept of Aczel–Alsina operators in an intuitionistic hesitant fuzzy (IHF) environment as multicriteria decision-making (MCDM) problem. Thus, this paper presents the IHF Aczel–Alsina weighted geometric operators for IHF information. We first apply the Aczel–Alsina norms to IHF scenarios and present novel operations of intuitionistic hesitant fuzzy sets. This article develops a unique strategy for evaluating the quality of medical services based on the specified operators, including a quantitative framework for evaluating medical service quality and a novel MCDM technique. Finally, this article presents a numerical example of the novel approach used to evaluate medical services for hospitals and compares it to conventional MCDM methods to highlight the suggested superiority method. According to the comparative results, our strategy outperforms the insufficiency of lacking decision flexibility in the existing MAGDM method.