Evaluating business performance of wealth management banks

Abstract

This study applies the balanced scorecard method to build a performance evaluation framework for wealth management (WM) banks. Next, the study builds a framework for dealing with sub-criteria using the Delphi method and finally, the article evaluates the business performance of WM banks in Taiwan by applying the analytical hierarchy process (AHP) and grey relational analysis (GRA). Importantly, the proposed model can benefit the banking sector in assessing the business performance of WM banks, making it highly applicable for bank managers and financial sector analysts.