Abstract
This chapter is based on a study whose aim was to assess e-records readiness in Eswatini government ministries with a view to conceptualizing framework for the effective management of e-records as a facilitating tool for e-government. The study mainly used the quantitative research approach, exploiting a survey that utilized a questionnaire as a data collection instrument. The quantitative approach was however, complemented by qualitative approach which utilized observation and interview techniques. The results revealed that the level of e-records readiness in the ministries is at an infant stage and that opportunities for increasing the depth of e-records readiness exist that require resolution. There was evidence of an irresponsive, weak, and disjointed legislative and policy framework on e-records; and a lack of contemporary records management skills. Among other recommendations, the study recommends the improvement of legislative and policy frameworks; regular training for records management staff; and soliciting senior government official support in records management.
Published Version
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