E-Records Readiness of Eswatini for Strategic Governance

Abstract

This chapter is based on a study whose aim was to assess e-records readiness in Eswatini government ministries. The study seeks to answer three basic questions: How are e-records currently managed within government ministries of Eswatini? Is there a legal and policy framework for managing e- records in an e-government environment? Do the existing practices for managing e-records adequately support e-government services? The study used the interpretive research paradigm and adopted qualitative approach using phenomenological design. Maximum variation sampling was used to identify the research sample. Findings revealed that although there is evidence of availability and use of e-records in government ministries, the e-records readiness and efficiency levels in support of e-government were low; the management of e-records is not yet streamlined to the majority registries; and e-Government implementation maturity level is low. The study recommends improvement of legislative and policy framework.