Abstract

Enterprise 4.0 is already referred to as the next stage of the evolution of global business and the global economy. This wave is achieved by technology enablers often referred as digital transformation (DT). Social media represent a subset of these technologies which contribute to organizational transformation. However, the adoption of social media does not imply such a transformation; changes in the organization's culture and behavior are also needed. While the technology enablers allow the production, sharing, and management of information and knowledge within the organization they also require the updating of the supporting information systems (IS). Thus, using technologies in organizations requires an exercise in understanding how to demonstrate their usefulness in relation to the creation, access, and sharing of contents and IS improvements in a safe way. To this end, this chapter envisages a new context of labor faced within DT of organizations, largely boosted by the organizational adoption of social media, and which the authors propose to be implemented through the m_CSDIT framework.

Highlights

  • Enterprise 4.0 is the stage of the evolution of global business and the global economy

  • We argue that Social Business, supported by different Information systems and technologies (IST) including mobile devices that comply with the m_CSDIT approach will contribute in a particular way for the organizational well-being (Di Stefano, 2017) raising indicators of the collective intelligence (Barlow & Dennis, 2016) and agility (Lowry& Wilson, 2016) dimensions

  • We propose the m_CSDIT approach as a three-layer framework targeting the following issues: 1. Creation, sharing documentation of information and knowledge in and out of an organization, and improvement of organizational processes based on information and knowledge; 2

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Summary

Introduction

Enterprise 4.0 is the stage of the evolution of global business and the global economy This parallels Industry 4.0 that relates to factory automation but goes beyond the factory concept into all aspects of the global economy. Innovation accelerators like IoT, Robotics, Artificial Intelligence, Augmented and Virtual Reality, Cognitive Systems and Generation Security are often playing part of this process of digital transformation Kane (2017). It is, widely acknowledged that organizations have suffered a large transformation at the social, economic and technological levels, where the traditional barriers of transferring information and knowledge have been progressively eliminated. KLM started its contribution to social platforms by posting some pictures of planes and launching a campaign the airline company found novel ways to leverage social interactions and improve business processes

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