Abstract
Redesigning the interlibrary loan process by empowering the patron at Southern Illinois University at Carbondale's Library Affairs has involved a number of projects. These include patron initiated interlibrary loan for items held by members of the Illinois Library Computer Systems Organization (ILCSO); introduction of the interlibrary loan link on FirstSearch, and implementation of web-based interlibrary loan request forms. This article will explore the Access Services Department's success in meeting three of the objectives outlined by the Association of Research Library's North American Interlibrary Loan & Document Delivery (NAILDD) Project. It will provide descriptions of three projects designed to empower patrons, explain the role of institutional support and interdepartmental collaboration in these efforts, and discuss the impact on services.
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