Employees’ Job Satisfaction and Performance through working from Home during the Pandemic Lockdown

Abstract

The pandemic lockdown provided the impetus for working from home or telework. The survey objective was to gauge the employees' job satisfaction and performance while working from home. Responses from 503 (80.9%) administrative staff from Universiti Teknologi MARA Cawangan Selangor, Malaysia, were analyzed. The findings indicated that 87.1% were satisfied with working from home; however, the work performance, measured through the availability of ICT peripherals, showed a dismaying 53.7%. The implications from the findings require university administrators to reassess the policy for working from home; that is, only employees with adequate ICT equipment can be allowed to telework. Keywords: work from home, telework, job satisfaction, work performance eISSN: 2398-4287© 2020. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v5i15.2515.