Abstract
The South African Journal of Information Management explores the latest developments and trends in information and knowledge management to offer research that can be used to further the application of sound information and knowledge management practice.
Highlights
Throughout this series of articles on information and knowledge citizenship, we have continually emphasized that knowledge citizenship is a personal choice, a set of behaviours that an individual embraces and actively carries out, a commitment to themselves as well as to others
Social competence, including the: z social awareness cluster, which includes understanding the perspectives of other people including their motivations, their emotions and the meaning of what they do and say; and z relationship management cluster, which includes using awareness of one's own emotions and the emotions of others to manage relationships to a successful outcome
The basic tenants of knowledge management are around building relationships, sharing information, creating new ideas and increasing personal and group learning awareness to make sense of the world: z Knowledge citizens build relationships by getting involved, meeting people, learning from each other and sharing ideas, doing meaningful activities together, building trust and celebrating successes. z Knowledge citizens create new ideas from learning from each other and they build on their experience, creating space for experiments, working in multidisciplinary, multicultural teams and establishing innovation and idea management processes. z Knowledge citizens derive meaning from what they do by stimulating their creativity and building new competences, being motivated and being recognized by peers
Summary
Throughout this series of articles on information and knowledge citizenship, we have continually emphasized that knowledge citizenship is a personal choice, a set of behaviours that an individual embraces and actively carries out, a commitment to themselves as well as to others. Knowledge citizenship is about taking Peter Drucker's concept of a knowledge worker one step further. A recent conference presentation highlighted the importance of emotional intelligence in knowledge management, which induced the writer to consider whether a knowledge citizen is a typical knowledge worker conceptually with a relatively high degree of emotional intelligence. Having reviewed literature about emotional intelligence, the writer found a closer link with emotional competence. The author compares the emotional intelligence competence framework to the various attributes that (as was discovered) a typical knowledge citizen would present
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
