Efforts to increase public participation in assessment information systems use User-Centered Design

Abstract

Web-based information services in government agencies have various types of designations, such as public information and as a means of assisting the government in making decisions. However, the environment may affect the community so that the ability to comprehend information and the desire to provide information is not optimal. There are information gaps, and the government has difficulty in getting information directly from the public. Therefore, technology-based information systems are important to study in order to reduce information gaps in government institutions. The purpose of this research is for the public to understand easily and increase public participation in the use of technology-based information services using websites. This study discusses the desired website information system in the government based on the User-Centered Design concept to support the successful use in the future. Using a qualitative approach, the focus of this study is the Assessment Information System in the city of Bandung. The results of the study show that there is a need for improvement in terms of design, content, and competent human resources so as to increase public participation and be more optimal in the use of such websites.