Effect of nurse station forward movement on quality of nursing services

Abstract

Objective To explore the effect of nurse station forward movement on the quality of nursing services. Methods Three mobile nurse stations were built according to the ward structure and the division of responsibility. The calling time, service time of nurse, management of health knowledge, patients' satisfaction,defects of nurse before and after the movement were compared. Results Service time of nurse after movement was (425 ± 2) min/d, calling time was (2 ± 0.5) times a day, patients' satisfaction was 99.2％, management of health knowledge was 96.5％ and once happened to defect after movement, there were statistically significant differences compared with the results before movement[(390 ±5) min/d, (40 ± 1.5)times a day, 87.5％,95.6％,fivetimes;u=3.54,1.33;x2 =9.64,4.11,12.3;P＜0.01 orP＜0.05]. Conclusions Forward movement of the nurse station can shorten physical and psychological distance between nurses and patients, it promises nurses more time to implement treatment, care and health education, it effectively reduces the patient call, and improves the patient' s health knowledge , the quality of care and patient satisfaction. Key words: Nurse station; Forward service; Quality of nursing