Efektivitas Pengawasan Badan Penyelesaian Sengketa Konsumen pada Pencantuman Klausul Baku di Provinsi Dki Jakarta

Abstract

This thesis aims to determine the effectiveness of the supervision of BPSK in the inclusion of the raw clause in DKI Jakarta province. And how the regulation related to the supervision of the inclusion of the raw clause set out in the decree of the Minister of Industry and Trade No. 350/MPP/KEP/12/2001 on the implementation of duties and authorities of consumer dispute resolution bodies. The type of research used in this study is Yuridis empirical. It is an empirical approach to analyzing the extent to which a regulation or legislation or law is effectively in effect, In this case the approach can be used to analyze qualitative. The result of this thesis research shows that BPSK DKI Jakarta Province has not been able to play an active role in supervising the inclusion of the raw clause according to the duties and authorities because there is no regulation related to the technical rules of the supervision of the raw clause in consumer protection legislation. Although not optimal in conducting the supervision of the standard clause, in this case the assemblies of BPSK DKI Jakarta can only interpret the authority stated in the consumer Protection law regarding the supervision of the inclusion of the raw clause. Although it is still in the fumbling stage and learn from cases that have been disputed by consumers in conducting supervision of the standard clause.