E-government evaluation: towards a multidimensional framework

Abstract

This paper analyses how electronic government (e-government) value is defined and assessed by evaluating the progress of e-government research to date and comparing it to existing prescriptions of public sector information technology (IT) research based on multidisciplinary public administration and information systems (IS) perspectives. The paper shows that e-government projects are characterised by many stakeholders with multiple value dimensions (financial, social and political), but that few e-government studies adopt a multidimensional perspective incorporating all value dimensions and relevant stakeholders. The paper proposes a framework for identifying, analysing, communicating and managing e-government value in a more objective and comprehensive fashion.