E-GOVERNMENT ACCEPTANCE MODEL DURING COVID-19 CRISIS IN TAINAN CITY, TAIWAN

Abstract

This study examines the Technology Acceptance Model (TAM) on the implementation of E-Government during the covid-19 crisis in Taiwan. Data for this study were collected through a questionnaire survey on Tainan City people who have used E-Government services. Structural model analysis was performed using smartPLS 3.0. The results show that using e-government in Tainan City can be measured using the Theory Acceptance Model. The study results show that the factors that influence the use of e-government in Tainan City are perceived ease of use, perceived usefulness, and information quality. Meanwhile, system quality does not significantly affect the use of e-government in the era of the COVID-19 pandemic in Tainan City.