Abstract
This study aims to examine Technology Acceptance Model (TAM) on the implementation of E-Government. Data for this study were collected through a questionnaire survey on the people of Malang City who have used E-Government services. Structural model analysis was performed using smartPLS. The results showed that intention was the main determinant of the use of E-Government services. The determining factor of intention to use E-Government services is positive attitude towards E-Government. Other factors such as system quality, its ease of use, and quality of information do not affect people’s interest in using E-Government services. In other words, E-Government application developed by the City Government has been deemed not easy enough to be applied and not informative enough to meet the information needs of the community. This is a challenge for the City Government to be able to improve and develop the quality of systems and information from its E-Government services so that people are increasingly interested in applying it, for the realization of Malang as a smart city.
Highlights
Industry 4.0 era emphasizes the integration of internet and big data utilization, known as the internet of things (Rauf, 2018)
The results of this study support the view that Technology Acceptance Model is a good model for predicting information technology usage behavior
The behavior of Malang citizens in using E-Government services is influenced by their behavioral intention, while the intention in individual's behavior is influenced by the attitudes
Summary
Industry 4.0 era emphasizes the integration of internet and big data utilization, known as the internet of things (Rauf, 2018). The focus on the development of E-Government has been carried out since the Presidential Instruction of the Republic of Indonesia No 6 of 2001 (concerning Telecommunications, Media and Information) and Presidential Instruction No 3 of 2003 (concerning National Policy and Strategy for E-Government Development). According to these regulations, the government shall utilize information technology advancements to improve the ability to process, manage, and distribute information as well as services to the public. Government services can be more extensive and fairly distributed (Syafruddin & Purwidyasari, 2017)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
