Determinants of E-Government Use in Developing Countries: The Influence of Privacy and Security Concerns

Abstract

There has been growing concern about privacy and security risks towards electronic-government (e-government) services adoption. Though there are positive results of e- government, there are still other contestable challenges that hamper success of e-government services. While many of the challenges have received considerable attention, there is still little to no firm research on others such as privacy and security risks, effects of infrastructure both in urban and rural settings. Other concerns that have received little consideration are how for instance; e-government serves as a function of perceived usefulness, ease of use, perceived benefit, as well as cultural dimensions and demographic constructs in South Africa. Guided by technology acceptance model, privacy calculus, Hofstede cultural theory and institutional logic theory, the current research sought to examine determinants of e- government use in developing countries. Anchored upon the aforementioned theories and background, the current study proposed three recommendations as potential value chain, derived from e-government service in response to citizens (end- user) support, government and community of stakeholders.