E-Commerce Participation Among Urban Low-Income Group in Malaysia: Assessing the E-Commerce Infrastructure

Abstract

In the digital era, e-commerce has reshaped the landscape of business transactions, offering a contemporary avenue for buying and selling goods and services globally. Malaysia, like many nations, has embraced this digital transformation, with the Malaysian government actively promoting e-commerce initiatives to foster economic growth and innovation. This study explores the availability and adequacy of infrastructure facilities supporting e-commerce activities that may influence the low-income group in urban state in Malaysia to participate in e-commerce. By gathering empirical insights from a survey targeting low-income individuals engaged in e-commerce and those who are not, the study contributes to the discourse on promoting e-commerce and fostering digital empowerment within Malaysia's low-income communities. The study endeavours to enhance economic opportunities and livelihoods of urban communities through informed policy recommendations and interventions.