Development of processes for the distribution system of the tomato cold supply chain

Abstract

This research project aims to propose a technological solution to the problems faced by the tomato cold chain; Based on different investigations, it was found that the problems that should be paid more attention to are within the processes of storage, transport and customer service. The research question of the project was: What are the best logistics practices in the storage, transport and customer service of the tomato cold chain in the Southern region of Sonora? the objective: to develop the best logistics practices in storage, transport and customer service of the tomato cold chain in the southern region of Sonora in order to improve the operational efficiency of organizations. To meet the objective, a methodological route was generated where different regulations are identified to establish a dashboard of key performance indicators. As main results, the objectives and the most important key processes to be carried out in the cold distribution process were found according to different authors, the procedures for each process (storage, transport and customer service) were established, in the same way a control board was generated with key performance indicators according to each key process.