Abstract

This research was carried out in a Higher Education Institution and addresses the need to develop a preventive maintenance program, since corrective maintenance is only carried out with an institutional log where complaints are addressed in the families of Refrigeration, Lighting, Hydraulic -Sanitary, Electrical System, Building Conservation, Painting, VIALTA, Miscellaneous, Locksmith and Waterproofing, which are sent by users on a day-to-day basis, correcting failures in the institution's infrastructure in a reactive manner and frequently without adequate training of the technicians. That is why this research aims to carry out improvement actions, through the 5QS methodology, to have a relevant maintenance and training program. The procedure consists of five phases that are: diagnosis, design, implementation, measurement and improvements, its development generated as a result a preventive maintenance program, in the Pool, Library, Comprehensive Center for Information Technologies of Extension and Culture, Center for Strategic and Business Studies, Management, Acquisitions, Aquaculture, CIIBAA, CEVE, A100, A200, A300, A400, A800, L500 and L600. With the application of this methodology, the stated objective was achieved since the preventive maintenance and training programs were obtained

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