Determining the Role of Government and Administration in Influencing Student’s Satisfaction: A Perspective of Teachers from Public and Private Sector Colleges

Abstract

Background: The quality of education in higher institutions is a crucial factor influencing student satisfaction, with the role of government and administration being particularly significant. In Pakistan, the differing impacts of these factors in public and private sector colleges raise important questions regarding their effectiveness in enhancing student satisfaction. Objective: This study aims to analyze the role of government and administration in developing student satisfaction in private and public sector medical colleges in Pakistan, providing insights into the dynamics between government policies, administrative practices, and student satisfaction. Methods: A qualitative research design was employed, involving semi-structured interviews with five teachers from both private (n=3) and public (n=2) sector medical colleges in Pakistan. Thematic analysis was used to interpret the data, focusing on the relationship between government and administration roles and student satisfaction. Results: The findings reveal a complex relationship between government initiatives, administrative efficiency, and student satisfaction. In public colleges, the lack of efficient administrative follow-up hinders the effective implementation of government policies, adversely affecting student satisfaction. In contrast, private colleges demonstrate a more effective alignment between government policies and administrative execution, leading to enhanced student satisfaction. Conclusion: The study highlights the need for improved administrative practices in public colleges to effectively translate government policies into positive student experiences. It underscores the importance of a synergistic approach where government initiatives and administrative efficiency work hand in hand to enhance student satisfaction in both public and private sector colleges.