Abstract
. The object of this research is the process landscape model of an institution of higher education. In this study, the relationship of the upper levels of the continuous improvement cycles with the cycles of the lower levels was established. It is proposed to determine the relationship of the levels of continuous improvement processes through the “Do” phase so that this phase of the top level process is implemented by the full cycle of the subprocess. The initial positions and sequence of actions for building the landscape of the quality management system were determined; for this, it was necessary to determine the context of the university's activities; determine the processes by categories and their degree of detail; determine the sequence of processes of different categories and the relationship between them. For the implementation of innovative solutions, reengineering of the process as a whole, the Plan-Do-Check-Act cycle has been proposed to be supplemented with the “S-start” phase. This phase should initiate the creation of certain processes, which after the start should develop independently without the intervention of top management. The analysis of the process landscape was carried out in accordance with the stated goals and their suitability in accordance with the context of the organization's activities. The carried out work value is that educational institutions can use the scientific research results presented in the article to build their own educational institution quality management system process landscape taking into account the requirements of ISO 9001:2015, ISO 21001:2018, standards and guidelines ESG 2015; the article exposes ways to integrate ESG recommendations into the ISO standards requirements structure.
Highlights
With the introduction of the series 9000 ISO standards new version the organizations developing and implementing a quality management system do focus on the risk-based approach
The process landscape is necessary in order to present the quality management system structure, its basic properties and interconnections with the organization’s context in an accessible and understandable way
The analysis has showed the distinctive features of educational services process landscape structure and its integration to the principles of the process approach, focused on continuous improvement
Summary
Були визначені вихідні положення та послідовність дій для побудови ландшафту системи управління якістю для чого необхідно було визначити контекст діяльності університету; визначити процеси за категоріями та ступінь їх деталізації; визначити послідовність процесів різних категорій та взаємозв'язку між ними. Цінність роботи полягає в тому, що заклади освіти можуть використовувати результати досліджень, представлених у статті, для побудови власного процесного ландшафту системи управління якістю закладу освіти з урахуванням вимог стандартів ISO 9001:2015, ISO 21001:2018 і стандартів та рекомендацій ESG 2015; у роботі показано способи інтеграції рекомендацій ESG до структури вимог стандартів ISO. For the implementation of innovative solutions, reengineering of the process as a whole, the Plan-Do-Check-Act cycle has been proposed to be supplemented with the “S-start” phase This phase should initiate the creation of certain processes, which after the start should develop independently without the intervention of top management.
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