Determining Levels of Satisfaction with Online Learning at Private Higher Education in London

Abstract

The purpose is to investigate and understand the satisfaction levels of mature undergraduate students engaging in online learning within the context of private higher education institutions in London. As the landscape of higher education evolves, with an increasing reliance on online platforms, it is crucial to explore how this mode of education aligns with the unique needs and expectations of mature learners pursuing undergraduate degrees. The study employs a structured survey instrument to collect data on various dimensions of satisfaction, aiming to provide valuable insights into the factors influencing mature undergraduate students' experiences in online learning. The research methodology involves a survey administered to a diverse sample of mature undergraduate students in private higher education institutions offering online programmes. The survey encompasses questions about overall satisfaction, determinants of satisfaction, interactivity engagement, support services, technical training and demographic variations. Data analysis involves applying statistical techniques such as descriptive statistics, to draw meaningful conclusions regarding the satisfaction levels of mature undergraduate students with online learning. The anticipated findings of this research have the potential to inform private higher education institutions, educators, and policymakers about the specific areas of online learning that contribute most significantly to mature undergraduate student satisfaction. Identifying strengths and areas for improvement will enable institutions to tailor their online learning environments to meet this demographic's needs better. Ultimately, the research aims to contribute valuable insights to the ongoing discourse surrounding enhancing online education experiences for mature undergraduate students in the private higher education sector. Keywords: Mature Undergraduate Students, Online Learning, Student Satisfaction, Private Higher Education