Abstract
The purpose of this paper is to examine the factors that affect the knowledge-sharing intention and knowledge-sharing behavior in a public sector organization. A survey was conducted with 188 knowledge workers of a public-sector organization at the national level in Colombia. In this public organization significant relationships between self-efficacy and knowledge-sharing intention, subjective norms, and knowledge-sharing behavior, and between knowledge-sharing intention and knowledge-sharing behavior were found. There was a direct effect of perceived organizational support on knowledge-sharing behavior and a moderator role of perceived organizational support between the studied variables. The findings clarify how some personal variables and perceived organizational support interact in the explanation of knowledge sharing.
Highlights
Knowledge management is one of the youngest management disciplines (Serenko & Bontis, 2013) which is committed to the study of creation, organization, distribution, and use of knowledge in organizations (Castaneda, 2015; Ju, Lin, Lin, & Kuo, 2006; Lin, 2014)
The paper presents results of research in which the role of self-efficacy, subjective norms, and perceived organizational support was evaluated in explaining knowledge-sharing intention (KSI) and knowledge-sharing behavior in a public organization in Colombia
In the low perceived organizational support (POS) group the influence of subjective norms (SN) on knowledge-sharing behavior (KSB) was higher than the high POS group
Summary
Knowledge management is one of the youngest management disciplines (Serenko & Bontis, 2013) which is committed to the study of creation, organization, distribution, and use of knowledge in organizations (Castaneda, 2015; Ju, Lin, Lin, & Kuo, 2006; Lin, 2014). Sharing knowledge is not an automatic action, but highly dependent on human factors (Castaneda, Pardo, & Toulson, 2015; Castaneda & Toulson, 2013; Storey & Barnett, 2002). In this direction, the paper presents results of research in which the role of self-efficacy, subjective norms, and perceived organizational support was evaluated in explaining knowledge-sharing intention (KSI) and knowledge-sharing behavior in a public organization in Colombia. Knowledge sharing (KS) consists of voluntary interactions between human actors, in which the raw material is knowledge (Helmstadter, 2003) This behavior requires will and motivation (Dougherty, 1999; Scarbrough & Carter, 2000; Wah, Loh, Menkhoff, & Evers, 2005; Villamizar Reyes & Castañeda Zapata, 2014). What an individual shares in the organization is knowing what, but knowing how, knowing why, knowing what for, experiences, contextual information, values, ideas, beliefs, and insights
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