Factors Affecting Hospital Employees' Knowledge Sharing Intention and Behavior, and Innovation Behavior

Abstract

ObjectivesTo investigate the factors affecting employees' knowledge sharing intention, knowledge sharing behavior, and innovation behavior of the four top-ranked university hospitals in South Korea. MethodsData were collected from employees at three university hospitals in Seoul, Korea and one university hospital in Gyeonggi-Do, Korea through self-administered questionnaires. The survey was conducted from May 29, 2013 to July 17, 2013. A total of 779 questionnaires were analyzed by SPSS version 18.0 and AMOS version 18.0. ResultsFactors affecting hospital employees' knowledge sharing intention, knowledge sharing behavior, and innovation behavior are reciprocity, behavioral control, and trust. ConclusionIt is important to select employees who have a propensity for innovation and continuously educate them about knowledge management based on trust.