Determinants of Employee Satisfaction on Organizational Performance: A Survey of Trans Nzoia County Government

Abstract

This study sought to analyse the determinants of employee satisfaction on their organizational performance. The specific objectives of this study were; to examine the effect of work environment on organizational performance in Trans Nzoia County; to determine the effect of employee attitude on organizational performance in trans Nzoia County; and finally, to determine the effect of employee productivity on organizational performance in Trans Nzoia County, to determine the effect of leadership style on organizational performance in Trans Nzoia County. The study was guided by Hertzberg's two factor theory (Theory X and Y) and the Locke's Value theory. The study employed descriptive research design. The target population for the study comprised of 350 employees from Human Resource, Finance, Procurement and sanitation departments from the Trans-Nzoia County Government. The study adopted stratified and simple random sampling techniques to select employees from various departments. The instrument of collecting data was questionnaires. Data was analysed using descriptive and inferential statistics using Statistical Package for Social Sciences (SPSS 20). The significance of the study is that it will help the county government of Trans Nzoia to come up with strategies that will enhance employee productivity and understand the factors that determine employee satisfaction. Researchers will use this research work to do more research as well as serve as a literature to shed more light on factors that may affect employee satisfaction. The study found out that there exists a positive and significant relationship between employee productivity and organizational performance (r=0.712). employee productivity influences organizational performance by creating morale and motivation and team spirit among the employees thus propelling them to give their best. The study found out that there exists a positive and significant relationship between work environment and organizational performance (r=0.862). Conducive work environment is a source of employee motivation, creates cooperation and team work among employees. The study found out that there exists a positive and significant relationship between employee attitude and organizational performance (r=0.627). Majority of the respondents had a positive attitude towards organizational performance in Trans Nzoia County Government. The study established that employees' attitude determined their level of motivation, their level of commitment and nature of work relations. The study found out that there exists a positive and significant relationship between leadership style and organizational performance (r=0.602). The commonly practiced leadership style in Trans-Nzoia County Government was democratic leadership style, followed by bureaucratic leadership while the least practiced leadership style was autocratic leadership style. Leadership styles influenced employee involvement in the decision-making process, work relations, nature of communication and employee motivation. The study found out that job satisfaction (p = 0.000