Determinan Kepuasan Kerja Karyawan: Analisis Konseptual

Abstract

Innovation is becoming even more important as the environment undergoes a change of pace. Most of the best sources of innovation are likely to be ideas created in an organisation, usually by its employees. The result of this could be job dissatisfaction, due to excessive turnover and poor productivity which can have a severe impact on the organisation. Understanding why employees do not feel satisfied with work is very important, since it will help to determine the reasons and areas in which they are unhappy. In order to improve the level of employee satisfaction, change and adaptation of organisational policies, organisation structure and employment patterns may be made by means of this understanding. The three most important factors affecting job satisfaction in the workplace were concentrated on by this study, which are working stress, lack of communication and pay. In general, a factor affecting job satisfaction was considered to be the stress of work. It is more likely that an employee will not feel happy and fulfilled with his job, when stress levels are high. Employees are less satisfied with work as they tend to take part in a lower level of activities when feeling neglected, because communication is lacking or poorly communicated. Moreover, a lack of communication may also lead to confusion between the management and other staff throughout the organisation which could give rise to feelings of frustration or resentment. As employees, and as human beings, they should be treated with respect. A healthy remuneration scheme, where there is scope for bonuses and increases in salary, can contribute to employee satisfaction and organisational retention. Knowing the factors, organisations may be aware of symptoms before they occur and have taken steps to ensure that their employees attain a good level of satisfaction at work. The long-term solution to retention of talent and improved performance and efficiency is job satisfaction, enabling organisations to survive and grow their businesses.