Abstract
Supermarket company is a retail company in the field of services that sell various daily necessaries such as food, beverages, fruits, cosmetics, detergents, glassware and so forth. Problems that occur in this company is consumers are still looking for items to be purchased, notices of goods that are still wrong by the salesperson, miss communication occurs, the goods have not been neatly arranged, price tags are often lost, and items that are not complete. This resulted in longer service process time. The method used in overcoming this problem is using Lean Service and Market Basket Analysis method. The result of Lean Service method is eliminating waste in the company by using 5W + 1H concept. After the identification of waste, the company's layout is improved by using Market Basket Analysis method. In Market Basket Analysis method determined the number of samples, calculate the value of support factor, confident, and improvement ratio. The result of Market Basket Analysis method there is 14 products that have influence between one product with another. From these results obtained 3 alternative layouts and chosen the best layout alternative.
Highlights
The business world is rapidly growing with the existence of modern shopping centers
All of that cannot be separated from the advantages offered by each shopping center such as promotion, security, good service quality, completeness of goods and buyers can choose their own goods with personal taste
Questions posed to the company are about seven wastes: waiting do for the process step, errors In Document, unnecessary motion, transport of document, doing work not requested, backlog in work queue, and process step and approvals from the open questionnaires deployment, the attributes appear is as follows: Table 1
Summary
The business world is rapidly growing with the existence of modern shopping centers. Good facility layout is needed for maintaining the convenience of consumers in shopping and the employees can perform activities such as, arranging items that will be placed on the shelves or any other available facility. Facility layout is defined as the procedure of arranging the physical facilities of the factory in order to support the smoothness of the production process [2]. By arranging the factory layout can improve product quality, facilitate the free flow of materials so as to improve the operational efficiency of the organization [3]. Standardization of procedure and continuous improvement become fundamental in the continuity of service process to improve the performance of a company. XYZ needs to analyze the layout of its store [13,14]
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