Abstract
This paper explores how and why the use of computer-based support systems could effectively serve as the bridge to attain higher levels of worker responsibility for and involvement in quality and productivity improvement. Economic, technological, and competitive conditions appear to provide compelling reasons for moving toward more advanced modes of worker participation utilizing computer support systems. A Worker Support System is described which contains components of knowledge-based (expert) systems for methods engineering, creativity-idea processing support, a Worker Information Center, and an Analytical Templates component. Such components can be introduced in a phased experimental mode, with more advanced levels of support kept in tandem with more advanced levels of worker participation.
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