Decision support for traffic management based on organisational and communicative multiagent abstractions

Abstract

Modern decision support systems (DSS) not only store large amounts of decision-relevant data, but also aim at assisting decision-makers to explore the meaning of that data, and to take decisions based on understanding. In transportation domains, a multiagent approach to the construction of DSS is becoming increasingly popular, because it does not only reduce design complexity, but it also adequately supports a dialogue-based stance on decision support interactions. However, despite recent advances in the field of agent-oriented software engineering, a principled approach to the design of multiagent systems for decision support is still to come. In this paper, we outline a design method for the construction of agent-based DSS. Setting out from an organisational and communicative model of decision support environments, we present an abstract architecture for multiagent DSS. We then show how this architecture is instantiated for real-world problems by means of two prototypes for transportation management.