Current situation and influencing factors of nurses′ organizational citizenship behaviors of level-three class A general hospitals in Jiangsu province

Abstract

Objective To investigate the current situation and influencing factors of nurses′ organizational citizenship behaviors so as to help develop relevant strategies. Methods A total of 436 nurses from ten level-three class A general hospitals in Jiangsu province were investigated by questionnaires. The scores of each item of organizational citizenship behavior, differences in organizational citizenship behavior of nurses with different personal characteristics and influencing factors of nurses′ organizational citizenship behaviors were analyzed. Results In the organizational citizenship behavior scale, the item with highest score was willing to help new colleagues adapt to the new environment (4.62±0.51) , followed by paying attention to the maintenance of solidarity between colleagues and interpersonal harmony (4.61±0.52) . The item with lowest score was willing to work overtime even without the extra wages (3.48±1.14) , followed by willing to actively participate in training, education and even at their own expense (3.84±0.97) . There were significant differences in nurses with different ages, professional titles, posts, years of work experiences and monthly salaries (P<0.05). Multiple regression analysis showed that the post was the influencing factors of nurses′ organizational citizenship behaviors. Conclusions The nurses′ organizational citizenship behaviors in level three class A general hospitals are in the upper level and the post is the main influencing factor of nurses′ organizational citizenship behaviors. Key words: Nursing; Organizational citizenship behaviors; Influencing factor; Level-three class A general hospital