Creating Culture Organizational Citizenship Behavior and Performance Through Human Research Optimization

Syamsul Alam, Yana Fajriah, Muhammad I N Hamiddin, Edy Jumady Edy Jumady

doi:10.24912/jm.v25i3.762

Syamsul Alam, Yana Fajriah, Muhammad I N Hamiddin, Edy Jumady Edy Jumady

Open Access

https://doi.org/10.24912/jm.v25i3.762

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Journal: Jurnal Manajemen	Publication Date: Aug 17, 2021
License type: cc-by

Affiliation: Universitas Patria Artha

Abstract

We conducted this study to examine and explore the effect of developing human resources, competence, and motivation on Organizational Citizenship Behavior (OCB) and the Performance of State Civil Apparatus. This study uses a quantitative approach involving 320 respondents. Our research data was collected by distributing questionnaires directly to respondents. The results of this study indicate that the development of human resources has a positive and significant effect on Organizational Citizenship Behavior. Competence has a positive and significant effect on Organizational Citizenship Behavior. Positive and significant motivation on Organizational Citizenship Behavior. HR development has a positive and significant impact on the performance of ASN. Competence has a positive and insignificant effect on ASN performance. Positive motivation and not significant to the performance of ASN. Positive and significant motivation on the performance of ASN.

Highlights

The flow of globalization requires all parties, both individually and in groups, to continue to compete
The selection of Regional Apparatus Organizations (OPD) for the Scope of the Regional Government of Sinjai Regency, South Sulawesi Province as the location of this research is based on the reason that researchers see a tendency for high workloads to be carried out or performance that must be carried out with different levels of organizational citizenship behavior (OCB) employees so that it relates to how in human resource development. , Competence possessed by employees and different levels of motivation
The results of testing the third hypothesis indicate that motivation has a positive and significant effect on Organizational Citizenship Behavior. These results indicate that if the motivation of ASN is carried out well, the OCB in ASN of Regional Apparatus Organizations (OPD) within the Scope of the Regional Government of Sinjai Regency, South Sulawesi Province, is getting better. (George and Jones, 2005) explained that the element of work motivation is divided into three parts: the direction of behavior, the level of effort, and persistence

Summary

Introduction

The flow of globalization requires all parties, both individually and in groups, to continue to compete. In the development of globalization, the government demands that employees from the central to the regional levels continue to improve their abilities to Jurnal Manajemen/Volume XXV, No 03, October 2021: 479-498. Government services require people who are able and willing to carry out their duties and responsibilities to participate in development and community activities efficiently and effectively. In terms of the economy, improving the performance of the bureaucracy will be able to improve the financial condition that the Indonesian people urgently need in order to get out of the prolonged economic crisis, while in terms of politics, improving the performance of the service bureaucracy will have a broad impact, especially in the level of public trust in the government. Good governance in public administration and accountability for the performance of government agencies is a form of government responsibility to the demands and aspirations of the people in achieving the demands of the nation and state

Methods

Results

Discussion

Conclusion