Configuration of organizational trust in the automotive sector in Mexico. A Sociological Look at organizations

Abstract

Results of the type of organizational trust are presented in two automotive agencies, from Morelos and Querétaro. The diagnosis of the type of organizational trust is made through the sociology of organizations, the theory of organizational behavior and the model of Lewicki and Bunker. It is measured using a quantitative, inductive, explanatory, and cross-sectional methodology. The Lewicki and Bunker (1996) model was used. For the level of behavioral or calculative trust, Querétaro 81.72% and Morelos 88.89%, a low level of this type of trust is shown in both states. It means that employees are at a confidence level of 18.28% and 11.11% respectively. In Cognitive or Cognitive confidence, in Querétaro 89.68% and in Morelos 89.91%, so the real level of this confidence is 10.32% and 10.09%, respectively. Finally, affective or identifying trust, a low level of trust was detected, for Querétaro 88.39% and for Morelos 90%, so the percentage of this type of trust is 11.61% and 10%, respectively. What brings consequences: lack of leadership, lack of clear objectives, lack of teamwork, dissatisfied customers. These are traditionalist and bureaucratic organizations, a formal structure, with established norms and policies, far removed from the construction of identifying trust.