Abstract
Compound semiconductor equipment manufacturers are well represented in this year’s VLSI customer satisfaction survey. Conducted annually, the survey looks at equipment performance and customer service, and asks semiconductor manufacturing equipment users to rank suppliers on a 10 point scale. Equipment performance is measured in terms of: build quality, cost of ownership, uptime, software, usable throughput, quality of results, and product performance. For customer service, the measures are: process support, field engineering support, spares support, support after sales, technical leadership in the supplier’s field and the supplier’s overall commitment to supporting its customers’ needs. This is a short news story only. Visit www.three-fives.com for the latest advanced semiconductor industry news.
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