Communication Skills, Neuroscience and the Professional Interactions of Primary Education School Managers

Abstract

Abstract: This study aimed to analyze public primary education managers' perception regarding improving their communicational skills in their professional interactions after taking customized training based on neuroscience and oriented to developing communicational skills. This study has a qualitative, descriptive, and exploratory approach, carried out through action research enabled by a training course for 87 managers of public primary education schools in the city of Indaiatuba, in the interior of the state of São Paulo, Brazil. The results showed that managers perceived an improvement in their communication skills, resulting in improved interactions with parents of students and school employees, as well as conflict mediation. The study used neuroscience as a knowledge base in training focused on improving professional interactions through developing communication skills. The training enabled the managers to deal more effectively with the school community, as they learned to interact more assertively and pay attention to emotional states, improving their professional interactions. School managers are responsible for leading the environments that promote the early development of future Brazilian citizens. They would have more resources to provide further effective school environment when trained for that. The study's originality is in using neuroscience for training primary education managers focused on developing communication skills. Keywords: School managers. Managers training. Neuroscience. Communication.