Collaboration With Advanced Practice Registered Nurses to Improve Patient Satisfaction in Outpatient Clinic

Abstract

Patient satisfaction has become an indicator for measuring quality and is linked to clinical outcomes, patient retention, and patient-centered care. A vascular surgery division in a tertiary care referral center found that the increase in the volume of patients necessitated the addition of advanced practice registered nurses (APRNs) to assist in the care of these patients. The Press Ganey Medical Practice Survey was used to track patient satisfaction scores before and after integration of an APRN into the outpatient clinic and showed that having the APRN increased patient satisfaction scores.