Cognitive, Affective, and Behavioral Outcomes of Participation in Quality Circles: Conceptual and Empirical Findings

Abstract

Little reliable longitudinal research has investigated the outcomes of participating in quality circles (QCs). This article reports the results of such a study whose evaluation criteria were developed according to a heuristic model of key cognitive, affective, and behavioral results of the QC process. A sample of 225 military and civilian employees of a U.S. Air Force base was evaluated using survey and performance appraisal measures administered within the framework of a non-equivalent control design. Analyses of covariance yielded evidence that QC participation significantly affected the study's criterion variables. The authors discuss the limitations and implications of their study and offer suggestions for future research.