Abstract
The City Council Help Desk Support System is a comprehensive web-based software designed to assist city residents with complaints, queries, and services. This system enhances the efficiency of the City Council and improves the quality of life for citizens by addressing various issues, including fire alerts from specific locations, waste management, community grievances, interference with protected vegetation, and traffic light damage reports. Each query submitted through the portal is stored in a database for future reference. The system's AI-based chatbot provides support by offering relevant information even in the absence of staff. By leveraging digital and internet technologies, this system significantly reduces response times and automates processes across administrative, user, and staff modules. The project utilizes Agile methodology, emphasizing incremental delivery, team collaboration, continual planning, and learning to ensure value delivery at each stage. This paper explores the system's detailed functionalities, its application of Agile principles, and the results of its real-world implementation.
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