Chatbot Improves the Customer Service in Four Important Industries

Abstract

Chatbot was first introduced in 1966. With the development of Artificial Intelligence for decades, the function and usage of Chatbot have been enhanced to a very high level. In this paper, we are going to talk about how the use of Chatbot improves the customer service in four industries: healthcare, advisory, commercial, and education. They are the four important social fields, and they all have very large demands and uncountable customers every day. The human agents are facing tons of customers from various backgrounds. They need the help from artificial intelligence. Apart from that, we will also discuss some special advantages of AI-based chatbots which them work so effectively in customer service. These three advantages are automation, trust, and productivity. With the combination of these advantages, chatbot can be highly supportive in the field of customer service and improve the quality of customer service. Eventually, we will talk about some challenges the chatbots are facing now, and how to make it function better in customer service to meet more users’ expectations.