Abstract
This chapter discusses the various aspects of wicked problems in the design process. A wicked problem is a form of large-scale social or cultural problem that is difficult to solve because of incomplete, contradictory, and changing requirements. A problem can be incredibly difficult to solve but cannot be characterized as wicked until it has an indeterminacy of scope and scale. As wicked problems are by definition societal and cultural, they always involve people, and mitigation strategies to these problems always involve some form of service. In wicked problems, the number of stakeholders is larger, and frequently these stakeholders have competing goals. A designer focusing on the humanitarian impact can address issues that are of most pressing concern to humanity without being forced to address questions of financial viability, brand differentiation, constant innovation, and competitive drive of the marketplace. Academic institutions offering master's work in design and innovation instruct and encourage students to explore problems that have a social component.
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