Abstract
This chapter discusses the issues from the standpoint of voice quality. It describes the major quality issues that have been identified for packet voice and the impact these various parameters will have on the user experience. Issues like delay, jitter, and packet loss are inherent in any packet voice system, and this chapter also looks at the additional challenge that are introduced with the use of a wireless LAN as part of the transmissions path. It is important to recognize that the wireless LAN is only part of the overall transmission path the voice packets will travel between the source and destination. The quality the user will experience is based on the overall performance of all of the elements within the path. This chapter gives a complete overview of quality issues in IP technology, be it voice quality, transit quality, or anything else.
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