Abstract
This chapter examines one of the key shapers and metrics of the enterprise information management (EIM) program—Information Management Maturity (IMM). It is assessed early in any effort to create an EIM program. It is also assessed frequently after the program goes into operation. The concept of information maturity is key to understanding the results of any assessment that one may execute or have executed. The maturity of the organization in the context of data and content usage, quality, alignment to the business, and other factors is crucial. Everyone, even within the same industry, will most likely have or desire a different type or flavor of maturity in terms of using data. Company A makes widgets but wants to be most innovative, so it may require more capability in the areas to enable R&D. Company B makes widgets and desires to be the most customer-intimate. Therefore, they may need to master the management of their basic reference data, like customer and sales records. Understanding the gap between needs and capabilities permits a more efficient and measurable EIM program. IMM sets the metrics for measuring the amount of convergence. IMM means institutionalizing Information Asset Management (IAM) principles.
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