Chapter 12 - The Migration of Crew Resource Management Training

Abstract

Crew Resource Management (CRM) training has become the accepted model for developing applied human factor skills among front-line employees. The CRM training model, initially developed in aviation, has subsequently been applied successfully to a range of other safety critical domains to enhance the performance of individuals and teams in both routine and emergency situations. These include the maritime and rail industries, healthcare, and the offshore oil and gas industry. The results of these various studies and investigations revealed a notable gap in maritime training and an opportunity to improve understanding about error prevention, detection, and management as a means of promoting safety through human behavior. This chapter examines the migration of the CRM philosophy and training methods to these other domains. More widely known throughout the maritime industry today is the concept of Bridge Resource Management (BRM) training, which aims to foster positive attitudes favoring good personal communication, excellence in leadership, and compliance with operating procedures. The philosophy and principles of CRM training are successfully adapted to a number of other safety-critical work domains.