Changes and challenges in the after sales service due to the electric mobility

Abstract

The automotive aftermarket is an important factor for the sustainable business success of the original equipment manufacturer, the suppliers and the service stations. But the predictable change of technology from internal combustion engine to electric mobility will have a high impact on the whole automotive aftermarket. Enterprises have to adapt their business strategy to stay competitive in the market and to discover new business segments. In this paper possible changes for the aftermarket and the accompanying alterations for the stakeholders of the market are derived.