An Approach to Monitoring the Success Factors in Software Business in Small and Medium Size Software Companies

Abstract

From a technology management perspective, it is important to be aware of the factors which are assumed to be success factors in business operations. In the software business there are many special characteristics which affect the "placing" of these success factors in the software processes. These critical success factors must be recognized and it must be possible to monitor, measure and evaluate them continuously. This paper presents the opinions of small and medium sized software companies' (SME) managements, regarding what internal success factors are most important to monitor in the software processes. From the results we are able to see how managements are oriented to follow up these critical success factors and how the outlook correlates with the previous research on critical success factors in the software business