"Change Management Aspects in Developing the International Airport “Avram Iancu” Cluj-Napoca, Romania"

Abstract

The International Airport “Avram Iancu” in Cluj-Napoca, Romania (AIAI) is a public organization, the second important international, and the first important regional airport in the country. This position must be preserved in the competition with the national and international airports but also as regional airport having “around” other five regional airports at a radius of 180 km. To implement goals and a change management process, an agreement was made to be conducted a PhD research activity to identify the pillar elements together with the possibility to identify new financial support. This paper presents the first steps on this demarche. The identified directions and “resources” and the target (3 million passengers) might be fulfilled by listening the “master voice”, the passengers. As long as the success criteria are typically unidentified, the performance measurement must start with an imposed reference (needs or wishes) that becomes a critical factor for success. The implementation progress must be monitored and the end-users feed-back to be consider for the project recalibration (synthetic), by redefining the success criteria and for the project effective control of objectives (analytic). The change triggering factors (CTF) and critical success factors (CFS) for identifying the need of change and the right moment for action within the change management are very important to achieve the established goal.